Support QA Score Calculator
Evaluate a customer support interaction using a 100-point QA framework.
Agent Name
Ticket Type
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Question
Incident
Complaint
Request
Bug
Other
Channel
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Email
Chat
Phone
Social
Other
Product Area
Interaction ID
QA Analyst
Communication & Professionalism (Max 20)
Understanding the Customer's Issue (Max 20)
Resolution & Accuracy (Max 30)
Process Compliance (Max 15)
Customer Experience (Max 15)
Critical Error Identified?
No
Yes
QA Feedback
Coaching Notes
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